Colton Ivory / Black Rug

Copper & Tweed ships to the continental United States. Email contact@copperandtweed.com if you are interested in quotes for shipping to Alaska, Hawaii, or other U.S. territories. 

SHIPPING PROCESS

 Our furniture is shipped via Freight* 

*We use a freight carrier for our furniture which means that the processing and transit time can take a little longer than standard carriers, but also ensures that the fulfillment centers and freight carriers are experienced in safely transporting and delivering products.

Products ordered at the same time may or may not ship together or be packaged together. We will let you know how your order will ship when multiple products are ordered.

SHIPPING SERVICE OPTIONS

Standard Shipping — FREE
Delivery to the Main Entrance, Porch, Garage or Driveway

This shipping option is a delivery to the main entrance, porch, garage or driveway with a signature required for drop-off.

The week of expected delivery, our shipping carrier will reach out to you to schedule a time to drop off. Please be home and ready to receive your products at your doorstep in the scheduled 4-hour window. Please note that all of our products require signature for drop-off.
Customer will be responsible for unboxing, setup/assembly, and removal of all debris.

Plus Service — Additional Cost
Inside Delivery to Your Room of Choice

This shipping option includes delivery to the room of choice (including one flight of stairs), unpacking, debris removal, and light assembly with no tools (if required). This option is ideal for individuals who do not feel comfortable moving heavy items. This shipping service is priced according to the weight of products included in your order. 

The scheduling of this delivery is the same as standard delivery. The week of expected delivery, our shipping partners will reach out to you to schedule a time to deliver your order. Please be home and ready to receive your products in the scheduled 4-hour window.

CLAIMS

Please inspect your order thoroughly upon delivery and unboxing it. If there is any damage that isn't noted upon delivery, you must report this damage within 7 days by emailing claims@copperandtweed.com in order to ensure a replacement. If we do not receive notification within 7 days, you may be subject to additional fees to ship a replacement. 

We do not offer returns for buyers remorse.

DAMAGES OR DEFECTS?

We will repair or replace any products that are damaged or defective at no additional cost. See claims under our shipping policy for more information on the claims process.

CANCELLATION POLICY

Please contact us within 24 hours to ensure a cancellation and full refund. After 24 hours, a 5% return processing fee will be deducted from the refund on cancelled orders. If your order has already shipped, you are not guaranteed a full refund. Email contact@copperandtweed.com for any cancellation requests. 

Clean spills immediately by blotting with a clean, dry sponge or cloth. Professional cleaning recommended. Appropriate rug pad is highly recommended on all surfaces to prevent slipping, add cushion, and improve durability. Professional cleaning recommended. For vacuuming, use a vacuum cleaner without a beater bar or one where you can set the bar to the highest pile setting. If your vacuum has variable power settings, set on low. Vacuum full length of the rug, turn and repeat to the next area, rather than back and forth motion.