Madeline Velvet Sofa

Copper & Tweed ships to the continental United States. Email contact@copperandtweed.com if you are interested in quotes for shipping to Alaska, Hawaii, or other U.S. territories. 

SHIPPING PROCESS

 Our furniture is shipped via Freight* 

*We use a freight carrier for our furniture which means that the processing and transit time can take a little longer than standard carriers, but also ensures that the fulfillment centers and freight carriers are experienced in safely transporting and delivering products.

Products ordered at the same time may or may not ship together or be packaged together. We will let you know how your order will ship when multiple products are ordered.

SHIPPING SERVICE OPTIONS

Standard Shipping
Delivery to the Main Entrance, Porch, Garage or Driveway

This shipping option is a delivery to the main entrance, porch, garage or driveway with a signature required for drop-off.

The week of expected delivery, our shipping carrier will reach out to you to schedule a time to drop off. Please be home and ready to receive your products at your doorstep in the scheduled 4-hour window. Please note that all of our products require signature for drop-off.
Customer will be responsible for unboxing, setup/assembly, and removal of all debris.

Plus Service 
Inside Delivery to Your Room of Choice

This shipping option includes delivery to the room of choice (including one flight of stairs), unpacking, debris removal, and light assembly with no tools (if required). This option is ideal for individuals who do not feel comfortable moving heavy items. This shipping service is priced according to the weight of products included in your order. 

The scheduling of this delivery is the same as standard delivery. The week of expected delivery, our shipping partners will reach out to you to schedule a time to deliver your order. Please be home and ready to receive your products in the scheduled 4-hour window.

CLAIMS

Please inspect your order thoroughly upon delivery and unboxing it. At the time of delivery, please carefully inspect the boxes and notate any damage to the driver before signing for the order. If there is obvious damage, please take photos and email them ASAP to claims@copperandtweed.com.

If there is any damage that isn't noted upon delivery, you must report this damage within two business days by emailing claims@copperandtweed.com in order to ensure a replacement. If we do not receive notification within 2 business days, you may be subject to additional fees to ship a replacement.

If it is apparent that there is product damage (not just the packaging) at the time of delivery, please refuse delivery and email claims@copperandtweed.com ASAP and we will send a replacement. 

We do not offer returns for buyers remorse.

DAMAGES OR DEFECTS?

We will repair or replace any products that are damaged or defective at no additional cost. See claims under our shipping policy for more information on the claims process.

CANCELLATION POLICY

Please contact us within 24 hours to ensure a cancellation and full refund. After 24 hours, a 5% return processing fee will be deducted from the refund on cancelled orders. If your order has already shipped, you are not guaranteed a full refund. Email contact@copperandtweed.com for any cancellation requests. 

Cleaning Code: S
Spot clean with a water-free, dry-cleaning solvent only. Pre-test a small, inconspicuous area first. Do not over saturate. Do not use water. Cushion covers should not be removed and dry-cleaned as this may cause fabric color to fade. To prevent overall soiling, frequently vacuum or lightly brush with a non-metallic, stiff bristle brush to remove dust and grime. When cleaning a spill, blot immediately to remove spilled material. Clean stains from the outside of the affected area, moving toward the center, to prevent the stain from migrating outward. Pile fabrics may require brushing gently with a non-metallic, stiff bristle brush to restore appearance.