SHIPPING & RETURN POLICIES

Shipping Policy 

Copper & Tweed ships to the continental United States. Email contact@copperandtweed.com if you are interested in quotes for shipping to Alaska, Hawaii, or other U.S. territories. 

Specific lead times for products are updated on each product page daily. Stock and demand for products can vary, so we suggest that if you're interested in a product, it is better to buy now than wait for a quicker lead time.

For example, if a product shows that it will restock in 3 months and you wait for 3 months to place an order, it is in our experience that the lead time will again be multiple months out. Placing an order now puts you "in line" so to speak to get your order when the product is in stock. 

After placing your order, you will receive specific restock/shipping information for your order and also notification when your order ships. Someone from our team will email you with any changes or updates to your shipping speed on your order. 

Shipping Process

Our furniture is shipped via Freight*

*We use a freight carrier for our furniture which means that the processing and transit time can take a little longer than standard carriers, but also ensures that the fulfillment centers and freight carriers are experienced in safely transporting and delivering products.

Products ordered at the same time may or may not ship together or be packaged together. We will let you know how your order will ship when multiple products are ordered.

SHIPPING SERVICE OPTIONS

Standard Shipping 
Delivery to the Main Entrance, Porch, Garage or Driveway

This shipping option is a delivery to the main entrance, porch, garage or driveway with a signature required for drop-off.

The week of expected delivery, our shipping carrier will reach out to you to schedule a time to drop off. Please be home and ready to receive your products at your doorstep in the scheduled 4-hour window. Please note that all of our products require signature for drop-off.
Customer will be responsible for unboxing, setup/assembly, and removal of all debris.

Plus Service Shipping
Inside Delivery to Your Room of Choice

This shipping option includes delivery to the room of choice (including one flight of stairs), unpacking, debris removal, and light assembly with no tools (if required). This option is ideal for individuals who do not feel comfortable moving heavy items. This shipping service is priced according to the weight of products included in your order. 

The scheduling of this delivery is the same as standard delivery. The week of expected delivery, our shipping partners will reach out to you to schedule a time to deliver your order. Please be home and ready to receive your products in the scheduled 4-hour window.

Claims

Please inspect your order thoroughly upon delivery and unboxing it. At the time of delivery, please carefully inspect the boxes and notate any damage to the driver before signing for the order. If there is obvious damage, please take photos and email them ASAP to claims@copperandtweed.com.

If there is any damage that isn't noted upon delivery, you must report this damage within two business days by emailing claims@copperandtweed.com in order to ensure a replacement. If we do not receive notification within 2 business days, you may be subject to additional fees to ship a replacement.

If it is apparent that there is product damage (not just the packaging) at the time of delivery, please refuse delivery and email claims@copperandtweed.com ASAP and we will send a replacement. 

Return Policy

Copper & Tweed currently acts as an authorized dealer for Four Hands and Essentials for Living. Because these manufacturers do not offer refunds/returns on their products for buyer’s remorse, Copper & Tweed is required to comply with these rules. 

Please see our Claim Policy above if there is any damage to your order.

Cancellation Policy

Please contact us within 24 hours to ensure a cancellation and full refund. After 24 hours, a 5% return processing fee will be deducted from the refund on cancelled orders. If your order has already shipped, you are not guaranteed a full refund. Email contact@copperandtweed.com for any cancellation requests.