Lucia Outdoor Club Chair

Copper & Tweed ships to the continental United States. Email contact@copperandtweed.com if you are interested in quotes for shipping to Alaska, Hawaii, or other U.S. territories. 

SHIPPING PROCESS

 Our furniture is shipped via Freight* 

*We use a freight carrier for our furniture which means that the processing and transit time can take a little longer than standard carriers, but also ensures that the fulfillment centers and freight carriers are experienced in safely transporting and delivering products.

Products ordered at the same time may or may not ship together or be packaged together. We will let you know how your order will ship when multiple products are ordered.

SHIPPING SERVICE OPTIONS

Standard Shipping
Delivery to the Main Entrance, Porch, Garage or Driveway

This shipping option is a delivery to the main entrance, porch, garage or driveway with a signature required for drop-off.

The week of expected delivery, our shipping carrier will reach out to you to schedule a time to drop off. Please be home and ready to receive your products at your doorstep in the scheduled 4-hour window. Please note that all of our products require signature for drop-off.
Customer will be responsible for unboxing, setup/assembly, and removal of all debris.

Plus Service 
Inside Delivery to Your Room of Choice

This shipping option includes delivery to the room of choice (including one flight of stairs), unpacking, debris removal, and light assembly with no tools (if required). This option is ideal for individuals who do not feel comfortable moving heavy items. This shipping service is priced according to the weight of products included in your order. 

The scheduling of this delivery is the same as standard delivery. The week of expected delivery, our shipping partners will reach out to you to schedule a time to deliver your order. Please be home and ready to receive your products in the scheduled 4-hour window.

CLAIMS

Please inspect your order thoroughly upon delivery and unboxing it. At the time of delivery, please carefully inspect the boxes and notate any damage to the driver before signing for the order. If there is obvious damage, please take photos and email them ASAP to claims@copperandtweed.com.

If there is any damage that isn't noted upon delivery, you must report this damage within two business days by emailing claims@copperandtweed.com in order to ensure a replacement. If we do not receive notification within 2 business days, you may be subject to additional fees to ship a replacement.

If it is apparent that there is product damage (not just the packaging) at the time of delivery, please refuse delivery and email claims@copperandtweed.com ASAP and we will send a replacement. 

We do not offer returns for buyers remorse.

DAMAGES OR DEFECTS?

We will repair or replace any products that are damaged or defective at no additional cost. See claims under our shipping policy for more information on the claims process.

CANCELLATION POLICY

Please contact us within 24 hours to ensure a cancellation and full refund. After 24 hours, a 5% return processing fee will be deducted from the refund on cancelled orders. If your order has already shipped, you are not guaranteed a full refund. Email contact@copperandtweed.com for any cancellation requests. 

Special consideration: Woven Collection's "Gray Teak" is solid teak wood finished with a solution that expedites the aging process of teak to a natural silver tone. Over time, the natural weathering of Gray Teak will cause its appearance to change in color and texture, with possible marks and cracks. Special care should be taken to protect this natural finish.

Woven Collection Outdoor | Gray Teak Care:
Use a dry, clean cloth to dust and clean furniture weekly.
For spot cleaning, spray off any debris with a hose and brush off any dirt or debris with a soft-bristle brush.
For a more robust cleaning, mix warm water with a mild non-use abrasive soap and clean with a soft-bristle brush. Rinse with water and dry with a soft cloth.
If more is needed, clean with Teak Cleaner, apply a new layer of Instant Gray finish, then apply a sealer.
If furniture is in a freezing environment, thoroughly clean and dry, then store in a dry place such as a garage or shed. Rain and snow will fill any small cracks and fill the wood with moisture, which will lead to additional cracks. If storage is unavailable, furniture should be covered with outdoor furniture covers and not left wet.
Avoid letting water stand on the surface of your furniture or cushions. It is recommended to store cushions indoors for heavy rain or extreme weather.
Do not cover your furniture with fabric that does not breathe. If the furniture is wet, the furniture will likely develop mildew that will need to be cleaned off.