Carrera Dining Table

Copper & Tweed ships to the continental United States. Email contact@copperandtweed.com if you are interested in quotes for shipping to Alaska, Hawaii, or other U.S. territories. 

SHIPPING PROCESS

 Our furniture is shipped via Freight* 

*We use a freight carrier for our furniture which means that the processing and transit time can take a little longer than standard carriers, but also ensures that the fulfillment centers and freight carriers are experienced in safely transporting and delivering products.

Products ordered at the same time may or may not ship together or be packaged together. We will let you know how your order will ship when multiple products are ordered.

SHIPPING SERVICE OPTIONS

Standard Shipping
Delivery to the Main Entrance, Porch, Garage or Driveway

This shipping option is a delivery to the main entrance, porch, garage or driveway with a signature required for drop-off.

The week of expected delivery, our shipping carrier will reach out to you to schedule a time to drop off. Please be home and ready to receive your products at your doorstep in the scheduled 4-hour window. Please note that all of our products require signature for drop-off.
Customer will be responsible for unboxing, setup/assembly, and removal of all debris.

Plus Service 
Inside Delivery to Your Room of Choice

This shipping option includes delivery to the room of choice (including one flight of stairs), unpacking, debris removal, and light assembly with no tools (if required). This option is ideal for individuals who do not feel comfortable moving heavy items. This shipping service is priced according to the weight of products included in your order. 

The scheduling of this delivery is the same as standard delivery. The week of expected delivery, our shipping partners will reach out to you to schedule a time to deliver your order. Please be home and ready to receive your products in the scheduled 4-hour window.

CLAIMS

Please inspect your order thoroughly upon delivery and unboxing it. At the time of delivery, please carefully inspect the boxes and notate any damage to the driver before signing for the order. If there is obvious damage, please take photos and email them ASAP to claims@copperandtweed.com.

If there is any damage that isn't noted upon delivery, you must report this damage within two business days by emailing claims@copperandtweed.com in order to ensure a replacement. If we do not receive notification within 2 business days, you may be subject to additional fees to ship a replacement.

If it is apparent that there is product damage (not just the packaging) at the time of delivery, please refuse delivery and email claims@copperandtweed.com ASAP and we will send a replacement. 

We do not offer returns for buyers remorse.

DAMAGES OR DEFECTS?

We will repair or replace any products that are damaged or defective at no additional cost. See claims under our shipping policy for more information on the claims process.

CANCELLATION POLICY

Please contact us within 24 hours to ensure a cancellation and full refund. After 24 hours, a 5% return processing fee will be deducted from the refund on cancelled orders. If your order has already shipped, you are not guaranteed a full refund. Email contact@copperandtweed.com for any cancellation requests. 

Traditions Collection | Marble Care:
The surface of the marble is delicate and is subject to marks if aggressive acids (like vinegar, red wine, lemon, etc.) are spilled and left without immediate cleanup. To protect the marble from acid abrasion and grease stains, apply a marble sealer. It is strongly recommended to use a placemat or coaster on the stone surface to protect it from heat over 140 degrees Fahrenheit to avoid burn marks.
Cleaning Care:
Clean the surface after use with a clean cloth or paper towel with a marble cleaner. Only use specifically designed cleaners for marble as common household cleaners have harsh acids or alkalis that could etch or dull the marble surface.
Scratch Removal:
If slight scratches appear in frequently used areas, use a natural white wax before polishing with a small hand/floor polisher. The scratches will be softened and become part of the patina.
Stain Treatment:
Use several drops of linseed oil on a cloth to coat the surface of the marble. It is important to do this as soon as possible. Oil and water repelling products can also be used.